Roles / IT Operations

IT Operations

Core Scenario

Incident Response — Blast Radius

Database server down at 2 AM? Know exactly which applications and business processes are affected in seconds.

  • Find IT component by name or ID
  • Get list of all dependent applications
  • See business criticality for prioritization
  • Get application owner contacts immediately
Blast Radius: "6 applications affected, 2 mission-critical (Billing, Orders). Priority: restore Billing first. Owners notified."
Impact Analysis
Planning

Maintenance Window Planning

Kubernetes cluster upgrade needed? Know exactly which applications will be affected and coordinate with all owners.

  • Find infrastructure component
  • List all deployed applications
  • Check criticality and allowed downtime
  • Send notifications to all owners
Maintenance: "Sunday 02:00-06:00, 12 applications affected. All owners approved. Rollback plan ready."
Applications
Security

Vulnerability Patching

Critical OpenSSL vulnerability? Find all affected systems in seconds and prioritize by exposure and criticality.

  • Find IT component with vulnerable version
  • List all applications using that version
  • Prioritize by external exposure and data sensitivity
  • Create patching schedule by priority
Patching Plan: "15 apps affected, 5 high priority (external-facing). Tonight for P1, this week for P2-P3."
IT Components
Migration

Infrastructure Decommissioning

Cloud migration complete? Safely decommission on-prem servers knowing nothing still depends on them.

  • Find IT components for old servers
  • Verify no applications still using them
  • Check no integrations reference old endpoints
  • Update status and schedule physical removal
Safe to Decommission: "5 servers verified: 0 applications dependent, 0 active integrations. Physical removal scheduled."
Integration Detail
Planning

Technology End-of-Life Planning

Java 11 reaching end-of-support? Plan the upgrade across all applications with coordinated migration waves.

  • Find all applications using the technology
  • Assess complexity and owner availability
  • Create migration waves with timeline
  • Initiate Technology Sunset initiative
Migration Plan: "20 apps on Java 11, 3 waves over 6 months. Coordinated with release calendar. Initiative tracking active."
Transformation

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