Roles / IT Operations
IT Operations
Core Scenario
Incident Response — Blast Radius
Database server down at 2 AM? Know exactly which applications and business processes are affected in seconds.
- Find IT component by name or ID
- Get list of all dependent applications
- See business criticality for prioritization
- Get application owner contacts immediately
Blast Radius: "6 applications affected, 2 mission-critical (Billing, Orders). Priority: restore Billing first. Owners notified."
Planning
Maintenance Window Planning
Kubernetes cluster upgrade needed? Know exactly which applications will be affected and coordinate with all owners.
- Find infrastructure component
- List all deployed applications
- Check criticality and allowed downtime
- Send notifications to all owners
Maintenance: "Sunday 02:00-06:00, 12 applications affected. All owners approved. Rollback plan ready."
Security
Vulnerability Patching
Critical OpenSSL vulnerability? Find all affected systems in seconds and prioritize by exposure and criticality.
- Find IT component with vulnerable version
- List all applications using that version
- Prioritize by external exposure and data sensitivity
- Create patching schedule by priority
Patching Plan: "15 apps affected, 5 high priority (external-facing). Tonight for P1, this week for P2-P3."
Migration
Infrastructure Decommissioning
Cloud migration complete? Safely decommission on-prem servers knowing nothing still depends on them.
- Find IT components for old servers
- Verify no applications still using them
- Check no integrations reference old endpoints
- Update status and schedule physical removal
Safe to Decommission: "5 servers verified: 0 applications dependent, 0 active integrations. Physical removal scheduled."
Planning
Technology End-of-Life Planning
Java 11 reaching end-of-support? Plan the upgrade across all applications with coordinated migration waves.
- Find all applications using the technology
- Assess complexity and owner availability
- Create migration waves with timeline
- Initiate Technology Sunset initiative
Migration Plan: "20 apps on Java 11, 3 waves over 6 months. Coordinated with release calendar. Initiative tracking active."
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